pg ok FAQ — Answers to All Your Questions

You can activate a cooling-off period for a set duration from the pg ok account settings menu. During this time, placing bets or making deposits is not possible. It remains active automatically until the set period ends. Contact 24/7 live chat for further assistance.

For permanent self-exclusion, contact the pg ok support team directly via live chat or email. The support team will verify your identity and permanently close the account. This decision is difficult to reverse, so think it through carefully beforehand. If needed, seek guidance on the responsible gaming page.

Talk to close family members or trusted friends. You can seek help from mental health service providers and counsellors in Bangladesh. The pg ok support team can also recommend resources — contact them via live chat or email. Keeping gambling as entertainment is what matters most.

No. To participate in any casino and betting activities at pg ok, you must be at least 21 years of age. Age is verified when opening an account. pg ok actively takes steps to protect minors and provides parental control tools upon request.

You can set daily, weekly or monthly deposit limits in the Responsible Gaming settings of your pg ok account. Once a limit is reduced, it takes effect immediately; increasing it may require a few days' wait for security reasons. These limits help you stay in control of your spending.

Log in to pg ok and go to the Cashier or Deposit page. Select bKash as the payment method, enter the amount (minimum ৳200) and send payment to the indicated bKash number. Once the payment is completed, your account is credited automatically. Keep the transaction ID for your records.

At pg ok, you can start playing slot games with a minimum deposit of ৳200 by any method. This applies to bKash, Nagad, Rocket, Upay and bank transfer — all methods. A 100% bonus may also be available on your first deposit (up to ৳10,000), which increases your total balance.

Deposits are usually reflected within a few minutes. If it has not arrived after 15 minutes, copy the transaction ID from your bKash / Nagad app and notify pg ok live chat. The support team will verify the matter and resolve it quickly. Bank transfers may take a little longer.

No additional charges are applied by pg ok on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — refer to that provider's terms and conditions for details.

The minimum withdrawal amount at pg ok is ৳800. Withdrawals can be made via bKash, Nagad, Rocket, Upay or bank transfer. Withdrawals are usually completed within 1 hour. If confirmation takes some time, notify live chat.

Cashback is calculated on the net loss for the week, which is total losses minus total winnings. For example, if a Silver member's net loss for a week is ৳20,000 — the cashback will be ৳20,000 × 0.7% = ৳140. This amount is credited to the account automatically.

VIP tier advancement is not based on a specific turnover figure, but depends on regular and active play. With consistent deposits and activity across various game categories, the pg ok team will automatically review your tier. A notification is usually sent to your account before a tier change.

In addition to weekly cashback, higher VIP tier members receive faster withdrawal processing, priority support and early access to special promotions. Gold members may also receive extra offers during certain festivals or tournaments. Benefits may be updated from time to time.

Cashback can be withdrawn after it is credited to your account, subject to meeting certain conditions. Usually the cashback balance needs to be wagered a certain amount. Visit the terms and conditions page to learn about specific conditions or ask via live chat.

When you join pg ok as a new member, you automatically start at the Bronze tier. Even at this tier, you can earn up to 0.3% weekly cashback. With regular activity, there is an opportunity to advance to Silver and Gold tiers.

Choose a strong password of at least 12 characters that includes uppercase letters, lowercase letters, numbers and special characters (@, #, ! etc.). Do not use your pg ok account password on any other site and never share it with anyone. Using a password manager app is a convenient option.

Always type the correct pg ok URL (pg-ok.cam) directly into your browser. Fake sites usually make small spelling changes (such as pg-ok0.cam or pgok.bet). Read the full URL before clicking any link. If you see anything suspicious, verify the correct address via live chat.

No pg ok staff member or support agent will ever ask for your bKash, Nagad or any other mobile banking PIN or OTP. If anyone asks for this information, it is fraudulent. End contact immediately and notify pg ok live chat. Never share your PIN with anyone.

Contact pg ok live chat immediately and request a temporary account lock. Then secure your account again with a new, strong password. The support team will verify your identity and investigate any suspicious activity. It is best to avoid logging in from unknown devices in future.

An OTP (One Time Password) is a one-time code used only to verify your login or transaction. Sharing it with anyone allows them to access your account or carry out transactions. pg ok never asks for an OTP over the phone or in chat. Any request for an OTP is an attempt at fraud.