How do I activate self-exclusion at pg ok?

Go to Account Settings and activate self-exclusion from the "Responsible Gaming" section. You can also send a request via 24/7 live chat or email support@pg-ok.cam and the support team will temporarily or permanently close your account promptly.

Will pg ok help if a family member develops an addiction?

Yes. If you believe a family member is struggling with excessive gaming, email support@pg-ok.cam with details or contact us via live chat. The support team will assess the situation and help take the necessary steps.

Safe Entertainment

Responsible Gaming — Protect Yourself

pg ok believes entertainment is truly enjoyable only when it is played in a controlled and mindful way. On this page you will find all the information you need to keep yourself and your family safe.

21+ age requirement is mandatory

24/7 live chat support

Self-exclusion tools available

Our Commitment

Keep gaming from becoming a problem

Online gaming and betting is a popular form of entertainment — but it stays healthy only when you play within set limits. pg ok is committed to ensuring the wellbeing of every user. It is not enough to simply be able to play on our platform — you must play responsibly.

The minimum age to open an account at pg ok and participate in any casino or sports betting activity is 21 years. This rule is not a formality — it is in place to protect minors from potential harm. Proof of age is required during account verification, and providing false information will result in account suspension. The detailed age verification process is outlined in our Terms and Conditions.

Gaming is never a source of income, and never a way to recover lost savings. If you lose a bet and feel the urge to place a larger bet to make up for it, that is an early warning sign of a problem. You can find answers to more responsible gaming questions in our FAQ section.

Always set a fixed budget before playing and stop when that amount is gone. Never put money into any game that you cannot afford to lose. pg ok provides various self-control tools to help you with this. You can read About Us to learn how the platform operates.

21+

Age Limit

For those 21 years and older only

Online gaming and betting in Bangladesh is only for adults. pg ok ensures that no minor can create an account or deposit funds on our platform. Be careful that children or teenagers in your household cannot access your account. Always keep your password and login details to yourself.

Stay in Control

Self-Control Tools

pg ok provides a number of practical tools to help you manage your own gaming habits. These can be activated at any time from your account settings.

Deposit Limit

Set a maximum amount you can deposit per day, week or month. Once the limit is reached, no further deposits will be possible.

Deposit Control

Session Time Limit

Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically alert you to take a break.

Time Management

Self-Exclusion

If you feel you need a break, you can suspend your account for a set period — from 7 days up to permanently. You will not be able to log in during this time.

Account Closure

Betting History Review

All your deposits, withdrawals and betting history are visible in your account. Reviewing them regularly makes it easy to spot spending patterns.

Transaction Tracking

Reality-Check Alerts

At set intervals, a message will appear reminding you how long you have been playing and how much you have spent.

Awareness Reminders

Account Cooling-Off

If you need an immediate break, request a temporary account suspension of 24 to 72 hours via live chat or email.

Temporary Break

Stay Alert

Warning Signs of Problem Gaming

If you notice any of the following signs in yourself or someone you know, seek help without delay.

A tendency to keep betting to recover lost money, and placing larger amounts after each loss.

Not being honest with family or friends about how much you play or how long, or playing in secret.

Using money meant for household expenses, debt repayment or emergencies on gaming.

Being unable to stop playing — repeatedly trying to quit but failing, or feeling restless when not playing.

Prioritising gaming over work, studies, family or social relationships.

Experiencing stress, depression or anxiety because of gaming, yet continuing to play.

Build Good Habits

Tips for Healthy Gaming

Before any gaming session, remind yourself — this is entertainment, not income. Decide in advance how much money and time you will spend. When you reach that limit, stop playing; do not put in extra money hoping for another chance.

Avoid gaming when drinking or under emotional stress — it is harder to make sound decisions in that state and the risk of losing more money increases. Do not let gaming take the place of family, friends or other hobbies. Balance in entertainment is important for a healthy life.

If you feel your gaming habits are getting out of control, seek help without shame. Tell a family member or someone close to you — they are the first source of support. Speaking with a professional counsellor is a decision that can change your life in the long run.

Get Support

Where to Get Help

You do not have to face this alone — multiple avenues of support are available.

pg ok Live Chat Support

pg ok's 24/7 live chat service is available in Bengali and English. Contact us via chat at any time to activate self-exclusion, set deposit limits or temporarily close your account.

Email Support

You can also request support by email in addition to live chat. The pg ok support team replies in Bengali and keeps your information completely confidential. Support email: [email protected]

Family and Loved Ones

Telling a trusted family member or friend is often the most effective step. Opening up about the problem is the first step toward a solution — and the people closest to you can provide real support.

Professional Counsellors

Seeing a mental health professional or counsellor is not a sign of weakness — it is a courageous decision. Government hospitals and private mental health centres in Bangladesh provide this service.

pg ok's Responsible Gaming Commitment

We believe safe entertainment is the best entertainment. pg ok always puts user wellbeing first. If you need any support, our team is here for you — 24 hours a day, 7 days a week.

FAQ

FAQ on Responsible Gaming

Go to Account Settings and activate self-exclusion from the "Responsible Gaming" section. You can also send a request via 24/7 live chat or email [email protected] and the support team will temporarily or permanently close your account promptly.

Yes, even when self-exclusion is active, you can still withdraw the balance in your account. Contact the support team for the specific process — they will guide you step by step.

Lowering a deposit limit takes effect immediately. However, increasing a limit has a mandatory waiting period — this is intentional, to prevent limits from being raised in a moment of impulse. Contact the support team for details.

Keep your pg ok account password private and avoid sharing your device. If others in your household use your device, you can use an application lock or parental control software in the browser. The pg ok platform also has a session timeout feature available after login.

Yes. If you believe a family member is struggling with excessive gaming, email [email protected] with details or contact us via live chat. The support team will assess the situation and help take the necessary steps.

Completely confidential. Self-exclusion, limit-setting or support requests are all protected just like your personal information. Under pg ok's privacy policy, this information is not shared with third parties. Read our Privacy Policy for details.

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