pg ok Privacy Policy

This privacy policy has been prepared by the pg ok platform and applies to users of our website and related services. It explains in detail how pg ok collects, processes, stores, and protects your personal information.

By using our services, you are considered to have agreed to all the terms of this policy. If you have read our Terms and Conditions, read this policy as a supplement to those terms — both documents together form the legal framework of our platform.

Protecting your privacy is not just a legal obligation for us; it is a core commitment to our users. pg ok believes that every user's data belongs to them, and safeguarding that data is our responsibility.

pg ok collects various types of information from users. This information is gathered mainly through two methods:

Directly provided information includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment details required for bKash, Nagad, Rocket, Upay, or bank transfer
• National ID or passport details for identity verification
• Support requests and contact messages

Automatically collected information includes:

• IP address and device identifier
• Browser type, version, and language settings
• Pages visited and session duration
• Referring website or search engine information
• Usage patterns collected through cookies and similar tracking technologies
• Transaction history of deposits, withdrawals, and gaming activity

pg ok uses your data only for specific and legitimate purposes. We do not process data for any unnecessary or irrelevant reason. The main purposes of data use are described below:

• Account management: To handle registration, login, and account security.
• Identity verification: To confirm a user's identity in accordance with applicable regulations.
• Financial transactions: To process deposit and withdrawal requests and to prevent fraudulent activity.
• Service improvement: To personalise the gaming experience and improve platform performance.
• Customer support: To provide assistance via 24/7 live chat and email.
• Relevant communications: To send bonus offers, system updates, and important notifications (only with your consent).
• Security monitoring: To detect unusual transactions and suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.

pg ok applies industry-standard technical and administrative measures to keep your data secure. The key elements of our security framework are described below:

We maintain protective measures against unauthorised access, modification, or disclosure. However, we acknowledge that complete security on the internet cannot be guaranteed.

pg ok does not sell your personal data. However, sharing limited data with certain third parties may be necessary to operate our services. These third parties are:

• Payment processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This data is used solely for transaction verification.
• Identity verification services: To complete account registration and age verification.
• Technology infrastructure providers: For server hosting and data storage services; they process data only on our instructions.
• Game providers: Pragmatic Play, PG Soft, JILI, Evolution, and other game studios; only the data necessary to operate game functions.
• Law enforcement authorities: Only the data required under a legal order or obligation.

All third-party partners provide services under appropriate data protection agreements and are required to comply with our privacy standards.

The pg ok website uses cookies and similar technologies. These technologies store small data files in your browser that improve your browsing experience.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

As a user of the pg ok platform, you have several important rights regarding your personal data:

• Right of access: You have the right to know what data we hold about you. You can request a copy of this data in writing.
• Right to rectification: If any data we hold about you is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you may request that your data be deleted, though this may not always be possible due to legal obligations.
• Right to object to processing: You have the right to object to the processing of your data for specific purposes.
• Right to data portability: You can request a copy of your data in a structured digital format.
• Right to withdraw consent: Consent given for marketing communications can be withdrawn at any time.

To exercise these rights, contact our support team. To learn more about pg ok, you can visit our About Us page.

pg ok strictly follows a 21+ age policy. Our platform is not intended for anyone under the age of twenty-one, and we do not knowingly collect data from anyone below this age limit.

Age is verified during the registration process. If we have credible evidence that an account belongs to someone under 21, that account will be suspended immediately and all related data will be deleted.

If you believe a minor has created an account on our platform, please notify our support team immediately. Detailed information and resources on the protection of minors can be found in our Responsible Gaming guidelines.

pg ok may review and update this privacy policy from time to time. Changes may be prompted by the introduction of new services, changes in technology, or amendments to applicable law.

If significant changes are made to the policy, we will send a notification to your registered email address or display a clear notice on the platform. Continued use of the platform after changes will be taken as your agreement to the updated policy.

The date of the most recent update will always be shown at the top of this page. We recommend that you review this policy regularly.

If you have any questions or requests about this privacy policy, contact the pg ok support team. We provide support in both Bangla and English, 24 hours a day, 7 days a week.

We process all data-related requests as quickly as possible. Answers to general questions are available instantly via live chat, while detailed requests are best sent by email.

For general questions about our services and policies, you can also visit our FAQ page, where answers to many questions are already provided.